Terms & conditions

Our terms & conditions of enrolment

Please note that these Terms and Conditions also apply to adult learners studying Wolsey Hall courses where appropriate.

1. The Agreement and Definitions

1.1 We agree to sell, and you agree to buy the Course on the terms and conditions set out below.

1.2 “Course” means the course for which your child is enrolled including all related learning materials, support and tuition.

1.3 The “Period” of the Course is the time over which the course is provided. This depends on which course your child is enrolled and, if it is an examination course, the date you select for the examination. The maximum Period for Primary or Lower Secondary courses is one year, and for IGCSE or A level courses it is two years, subject to clause 7 below.

1.4 When a course term ends, your Course is concluded. You will have access to course materials for a period of one month, during which you can save your assignments and tutor feedback. After this time, you will no longer be able to access the Course.

2. Fees and payment

2.1 The fees shown include the cost of postage for any necessary physical textbooks within, but not outside, the UK. Postal charges, which differ from country to country, will be quoted at the time of enrolment.

2.2 There is a non-refundable Registration fee of £75 per student. This is a one-time fee only and will not apply to current or previously enrolled students enrolling for further courses. It is payable at the time of enrolment.

2.3 The fees shown do not include the cost of examinations. Examination fees are payable to your chosen exam centre.

2.4 All fees are refundable (less any registration fee and the cost of course books) if you email us within 45 calendar days of enrolment that you wish the course to be cancelled.  Please note that Wolsey Hall reserves the right to refuse a refund if significant course content has been downloaded during the 45 day period.

2.5 If paying by instalments, you agree (and are legally liable) to pay all instalments, unless you cancel the Course within 45 days of enrolment.

2.6 Instalment payments must be completed by two months before the relevant examination or course completion date.

3. Services provided

3.1 During the period of your Course, we will provide your child with support and tuition as described here. Course assignments are designed for submission once only, and Tutors will not assess re-submitted assignments unless arrangements to do so have been agreed beforehand. The Course is primarily independent study; assignment marking and feedback forms the majority of support provided by the Tutors. If a Tutor is no longer available to tutor on a Course, we reserve the right to transfer your child to an alternative Tutor to enable him/her to continue with their Course; you will be advised if this becomes necessary.

3.2 We provide the following reports to parents as part of the course fees: Lower and Upper Primary: Progress Reports at the end of each part of the course and an End of Course(s) Overview Report; Lower Secondary: Core Subject Report in Years 7, 8 and 9, an End of Course(s) Overview Report in Years 7 and 8, and an End of Year 9 Written Report; IGCSE: an End of Course(s) Overview Report; AS/AL: an End of Course(s) Overview Report

4. Parents’ Agreement. Parents agree to support their children taking a course with Wolsey Hall including:

• Ensuring that you have received sufficient information about the Course and that the Course you have selected is suitable for your child’s needs, language level, abilities and circumstances.
• Talking through, with your child, the enrolment information emailed by their Student Progress Manager.
• Taking full responsibility for the student’s access and use of the learning platform, Canvas, if your child is enrolled on a Primary course.
• Adding yourself as an observer to the learning platform, Canvas, to observe the student’s progress through the course(s) if your child is on a Secondary course. (Parents of children on Secondary courses under the age of 18 will be copied into all information sent to the student from Wolsey Hall.)
• Arranging the initial video calls with the Student Progress Manager and Tutors. Any child 14 years and younger must have a responsible adult present throughout the call.
• Looking at each Course to ensure that you are familiar with the Course’s content and structure. In Secondary this would be the introductory modules, and in Primary this would be the introduction page, the first few weeks of lessons in part 1, and the general resources section in part 1 of the courses.
• Agreeing a daily timetable to which your child can work and which will enable him/her to meet assignment submission dates.
• Ensuring that your child submits their assignments in a timely manner to allow feedback to be given so that your child can use this feedback to help improve their work. Children should not submit an assignment in a subject before they have received back and reviewed their Tutor’s comments on the previous assignment.
• Facilitating the learning of your child at home. Facilitation requirements will vary depending on the phase of school and age of child. Primary students will need full-time support from a responsible adult during their Primary courses. Lower Secondary students will also require support from an adult during their courses.
• Spending an appropriate amount of time discussing progress with your child. “Appropriate” will naturally vary depending on the child’s independence, phase of school and learning ability.
• Seeking help from your child’s Tutors or Student Progress Manager when needed.
• For students in Primary and Lower Secondary, parents are asked to sign a Working Together Agreement with Wolsey Hall.
• Advising us immediately if your contact details change or if there is a change in your child’s circumstances which might affect their ability to study.

5. Examinations and Results

5.1 If your child is sitting an external examination at the end of their Course, you will be responsible for making timely arrangements with a convenient examination centre to sit for the examination, and for payment of the examination fees. Please be guided by your local Exam Centre’s deadlines for sitting the examinations. This also applies to adult learners on Wolsey Hall courses.

5.2 We strongly advise you to make sure your child will have access to an examination centre BEFORE enrolling on a course. We cannot make examination arrangements for you but our Exams Officers will be pleased to advise you on how to proceed. This also applies to adult learners studying Wolsey Hall courses.

5.3 Parents/adult learners are also fully responsible for ensuring they communicate directly with their chosen Exam Centre to seek approval for access arrangements. These include, for example, extra time or a reader in the exam, or special consideration where a student has a disability or cannot leave their home to take their exam. While Wolsey Hall is happy to support you with this process, our responsibility is limited to educating your child in preparation for their chosen exam.

5.4 If your child is taking an examination course, you agree to advise us of the examination result.

5.5 If your child is enrolling on A level Courses, you may wish to use our University Advice Service which is at an additional cost to course fees. If requesting predicted grades, please ensure that your child has worked through at least 50% of their A Level course and submitted at least 50% of their A Level assignments by that date; otherwise, it will not be possible for the Tutor to provide a predicted grade or reference.

5.6 We provide a Mock Exam Service for all IGCSE and A Level courses. This is available from March each year and uses the most recent exam papers available. Students must submit Mock Exam papers for marking at least 10 days before the external exam. Mock Exams are marked by tutors within five days of submission , with constructive and detailed feedback. Unused Mock Exams are non-refundable unless notice is received within 14 days of purchase.

6. Change of Course

6.1 If your child wishes to transfer to a different Course at any stage, we will provide every assistance.

6.2 In this event, any fees received for the portion of the course not being taken by the student will be transferred towards the cost of the new course, less an administration fee and cost of new books.

7a(i) Extending a non-exam course

Should your child wish to extend the end date of their non-exam Course, you may arrange to do so by contacting your Student Progress Manager. Access to non-exam Courses is for a 12-month period from enrolment but it is recognised there may be a need to extend access to a Course if your child has not completed the course in the time available. There will be a course extension fee which is charged per student, which will provide access for a further six months to a Course. Please note that a request for extension should be made before the agreed course end date; an extension request received more than one month after the course end date will be declined.

7a(ii) Deferring an exam date or extending an exam course

An exam deferral is the term used when a student is deferring the exam date of a Course by one or more exam sittings, whilst not extending the term of their Course past the duration described in point 1.3. Should your child wish to defer a Course to a later exam date than that for which they originally enrolled, you may arrange to do so by contacting your Student Progress Manager. There will be no charge for deferring the exam date within three months of enrolment, unless your child needs to take a revised course and/or requires different books. In this instance, any additional costs (“additional charges”) will be borne by the family.

If a deferral is requested after three months of enrolment, there will be an administration fee based on the number of courses being deferred, plus additional charges as detailed above.

A course extension is the term used when a student is changing their exam date and extending the term of their Course past the duration described in point 1.3. Students who wish to extend their Courses in this way are able to do this on payment of an administration fee based on the number of courses being deferred, plus additional charges as detailed above.

If subsequent course deferrals and/or extensions are sought, we will assess them on a case-by-case basis. We have an obligation as educators to ensure that students are making progress whilst enrolled and therefore we reserve the right to request supporting evidence for deferral and extension requests to support the application. We reserve the right to not grant a deferral or extension request. Subsequent course deferral and/or extension requests are only granted by written permission from the Head of Primary or Head of Secondary.

7b Dormancy of course(s)

Submission of assignments during the period of a Course is an integral part of the learning process in the Wolsey Hall system and indicates progress being made by the student. Failure to submit assignments in a reasonable timeframe during the valid period of the Course may result in suspension from access to learning materials. Wolsey Hall have a duty of care to ensure that learning is taking place. Any exception to this would need to be discussed and agreed with Wolsey Hall on a case-by-case basis.

7c Courses on hold 

Courses may be put on hold for up to a period of three months if a student is unable to continue their studies due to ill health, bereavement, etc. During this time, students and observers will not have access to courses on Canvas. When studies resume, the student’s assignment schedule will be updated to reflect the changes in submission dates. There is no charge for putting a course on hold, but instalment payments will need to continue until the payments are complete.

8. Further support following exam sittings

Experience has shown that a student who completes all the set course assignments with reasonable grades will almost certainly pass his/her chosen exam(s). In the unlikely event that the student does not pass their exam but has completed all their Wolsey Hall assignments with reasonable grades, Wolsey Hall will provide further support without charge, until the next sitting of the relevant examination.

9. Local requirements

9.1 As local regulations vary from country to country, parents are responsible for ensuring that homeschooling is permitted in the student’s location.

9.2 Parents are responsible for checking how the England year group system compares to the student’s local education system, to ensure that they apply for the correct year group according to their child’s needs. Our Admissions advisers will be pleased to provide guidance, on request.

10. Warranties and limitation of liability

10.1 We warrant that our learning materials will be of good quality.

10.2 We warrant that we will provide your child with all services with reasonable skill and care.

10.3 We shall not be liable for injury to anyone or for any damage caused during practical science experiments performed at home or elsewhere. No harmful or toxic substances are required for any of the practical work on our science courses and parents are responsible for ensuring the safety of the environment in which their child is working.

10.4 We shall not be liable for: (a) losses that were unforeseeable by both parties when this Agreement was made; (b) losses that were not caused by any breach on our part.

10.5 Our liability for direct losses arising out of our negligence, breach of contract or any other cause of action in connection with this Agreement shall be limited to the total amount that you have paid for the Course.

10.6 Whilst every effort is made to ensure that all downloadable files are virus free, we cannot be held liable for systems problems due to viruses. We strongly recommend that you install all necessary virus protection software before your child commences their course, and keep it regularly updated.

10.7 We cannot be held responsible for any changes made to third party website or video links which used in some of the Course materials; such changes are the responsibility of the third party.

11. Course Suspension Wolsey Hall reserves the right to suspend a student’s access to their Course(s) for inappropriate behaviour or where it deems that continuation would no longer be in the student’s interest.

12. IT browser requirements Our online learning platform works best with the latest versions of Chrome. It does not support Internet Explorer.

13. Copyright All course materials are Wolsey Hall copyright and supplied solely for the use of whoever is taking a course. By applying for a course, you agree that the course material will not be used for any other purposes.

14. Content, Logins and Subscriptions All logins to the Wolsey Hall services, including Canvas, as well as any logins provided for external websites and subscriptions, are for the sole use of the registered Wolsey Hall student, and must not be shared with others. The sharing of Wolsey Hall logins, subscriptions and course content with others is not permitted and would be deemed to be a breach of our terms and conditions.

15. Safeguarding at Wolsey Hall As an online provider of home education which is accessible from around the world, Wolsey Hall is committed to ensuring safeguarding and safe working practice is at the heart of what we do. Wolsey Hall aims to provide a high quality and safe learning experience. The college is committed to responding appropriately to any concerns of abuse or neglect. Please click here for our full Safeguarding policy.

Wolsey Hall Oxford International Limited, 2022